Resolved -
Resolved: The database fix has been fully applied and verified. Payroll preview and approval are operating normally across all environments. This incident has been resolved.
Root cause: A database limit was reached that prevented payroll calculations from being processed. We have applied a permanent fix and are adding monitoring to prevent recurrence.
We apologize for the disruption and thank you for your patience.
Jun 7, 01:06 UTC
Monitoring -
Update: The database fix has been successfully applied to production. Payroll preview and approval are now operational and we are no longer seeing errors. We will continue monitoring to confirm stability before fully resolving this incident.
Jun 6, 22:51 UTC
Update -
Update: The database fix has been successfully applied to our sandbox environment. The fix is now in progress on production. Estimated time to resolution: 60-90 minutes. We will update when complete.
Payroll preview and approval remain impacted in production. Sandbox payroll operations have been restored.
Jun 6, 21:51 UTC
Identified -
Update: We have confirmed the root cause and are now applying a database fix. We are rolling the change through sandbox first before applying to production. Due to the size of the change, we are revising our estimated time to resolution to several hours. We will continue to provide updates as the fix progresses.
Payroll preview and approval remain impacted across all payroll types in production. These endpoints will be unavailable in sandbox during application of our database fix. Other endpoints are not affected.
Jun 6, 20:56 UTC
Investigating -
We are investigating an issue impacting payroll preview and approval. Requests to preview or approve payrolls are returning errors. This affects all payroll types. Other endpoints are not impacted.
Our team has identified a database capacity issue as the root cause and is implementing a permanent fix. Estimated time to resolution: within 90 minutes.
Jun 6, 20:41 UTC
