Service degradation impacting Production and Sandbox

Incident Report for Check

Resolved

We identified and resolved the cause of elevated latency and degraded performance. A newly enabled internal process for synchronizing tax filing data generated significantly higher database load than expected, impacting API response times from ~9:15am - 9:38am ET. The feature flag has been reverted and system performance has returned to normal.

Posted Apr 09, 2026 - 16:45 UTC

Monitoring

A fix has been implemented and we are actively monitoring our systems.

Posted Apr 09, 2026 - 13:42 UTC

Update

We are continuing to investigate this issue.

Posted Apr 09, 2026 - 13:26 UTC

Investigating

We are currently investigating this issue with the highest levels of urgency.

Posted Apr 09, 2026 - 13:25 UTC

This incident affected: API, Console, and Onboard.