After confirming the successful landing of funds within several more of the impacted accounts, we are now marking this issue as Resolved. If you have any questions related to this incident, please contact our Support team via the Support Portal in Console.
Again, we sincerely apologize for this payments delay. We know how important timely and accurate payments are to you and your customers. We will be conducting Root Cause Analysis to gather a more thorough explanation of this incident and future remediation.
Posted Jan 27, 2023 - 22:04 UTC
Update
Several employee and contractor accounts that were impacted by today’s payments delay have now received funds. This confirms that the ACH file has been processed and Direct Deposits will be posted by 5pm local time.
We will continue to monitor this issue but at this time, we expect it to be resolved. We will follow up again at 5pm ET.
Posted Jan 27, 2023 - 21:19 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 27, 2023 - 19:05 UTC
Update
We are continuing to monitor for any further issues.
Posted Jan 27, 2023 - 19:04 UTC
Monitoring
We have confirmed our ACH file has been received. All Direct Deposits dated for today will be posted by the bank and funds will be posted at 5pm local time. Please notify your clients of this expectation.
While this should resolve the issue and remit payments to affected employees, we will continue to monitor to confirm that the payments successfully land in accounts.
We sincerely apologize for this delay. Nothing is more important to Check than timely and accurate payments. We will be conducting a Root Cause Analysis over the coming few days that will contain a more thorough explanation of this incident and future remediation.
Posted Jan 27, 2023 - 15:48 UTC
Update
We have isolated the issue to one of our banking providers and are actively investigating root cause and resolution paths with that provider. We are simultaneously exploring other means to send employee payments today.
We remain confident that employee payments will land today. We will send an updated status within the next hour or if we have meaningful updates to share in the interim.
Posted Jan 27, 2023 - 14:47 UTC
Update
Brief update: You may notice that the status for these payments is currently Paid. Please disregard this status.
These payments have still not landed and we are investigating both the issue as well as methods to get employees paid today.
Posted Jan 27, 2023 - 14:01 UTC
Investigating
We are aware that employee payments have not landed this morning. We are investigating this with the highest degree of urgency.
It is our goal to ensure that all impacted will receive payment today. We will send an updated status within the next hour.